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Trust & Safety / Cancellations & Refunds

Cancellations & Refunds

At Myslotmate, we’re engineering a platform for epic, platonic experiences—fair for guests and hosts. Our Refund & Cancellation Policy is built for transparency, speed, and trust, like a Tesla for vibes or a social network for real-world connection. Here’s how we keep it smooth.

Guest Cancellations

Cancel your booking with clear rules:

  • Within 4 hours of booking: No fee, full refund. Zero friction.
  • 4–24 hours: 50% cancellation fee. Host gets 50% to respect their time.
  • After 24 hours: No refund. Host keeps 100%. Plans matter.

This ensures hosts are valued for their prep and availability.

Host Cancellations

Hosts bailing? We’ve got you:

  • No-show: Guest gets a full refund. Host gets a strike—three strikes, and they’re off the platform.
  • Cancel within 24 hours: Full refund for guests. Host faces a temporary ban.

Fairness is non-negotiable.

Refunds for Unfulfilled Experiences

Experience didn’t deliver (e.g., host AWOL, tech glitch)? Full refund, no questions. Report issues via the app within 24 hours to trigger the process. We move faster than Starlink.

Emergency Cancellations

Life happens—medical issues, natural disasters, etc. Contact support ASAP. We review each case with AI precision and human empathy, offering full or partial refunds as needed.

Dispute Resolution

Refund or cancellation drama? File a dispute within 24 hours. Our team investigates, mediates, and resolves based on facts—faster than a SpaceX launch, with community trust first.

Payment Refunds

Refunds hit your original payment method in 5–7 business days, depending on your provider. Secure, seamless, done.

Cancellation of VIP or Exclusive Experiences

For VIP or subscription-based experiences, cancel 48+ hours out for a full refund. Within 48 hours? Partial or no refund, per the experience’s terms. Elite vibes, clear rules.

Contact Support

Issues with refunds, cancellations, or disputes? Reach out:

  • Email: support@myslotmate.com
  • In-App: 24/7 chat, AI-powered for instant help.

We’re here to keep Myslotmate fair, safe, and vibe-matched—connecting humans, not headaches.