Platform Policies & Guidelines
Everything you need to know about hosting responsibly, protecting the community, and understanding how we work together.
Hosting Guidelines
Standards for creating a welcoming space, smooth check-ins, and maintaining quality hosting.
Cancellation Policy
How refunds, rescheduling, and host cancellations are handled to keep experiences fair.
Plain English Summary
- Guests get a full refund if they cancel at least 48 hours in advance.
- Last-minute host cancellations can lead to a fee or reduced ranking.
Payment & Fees
Understand payout schedules, service fees, taxes, and currency conversion details.
Community Standards
Our expectations around respectful conduct, inclusion, and non-discrimination.
Safety & Conduct
Emergency procedures, prohibited items, and practical steps to protect guests and hosts.
Content & IP
Rights and responsibilities around photos, descriptions, and user-generated content.
Terms & Conditions
Host agreements, content licensing, guest conduct guidelines, cancellation policies, and safety information.
Frequently Requested
Quick shortcuts for common policy questions.
