Delete your account

You can ask us to delete your MySlotMate account and the personal information attached to it. Here is how to do it, and exactly what happens afterwards.

How to request it

  1. 1

    Email us from your registered address

    Write to myslotmate@gmail.com with the subject "Delete my MySlotMate account". Sending it from the email address on the account is how we confirm the request is really yours.
  2. 2

    Tell us the phone number on the account

    If you signed in by phone rather than Google, include that number so we can find the right account.
  3. 3

    We confirm and delete

    We reply to confirm, then delete within 30 days. You will get a final email when it is done.

What is deleted

  • Your name, profile photo, bio, city and interests
  • Your email address and phone number
  • Photos you uploaded to your profile
  • Your saved experiences and notification preferences
  • Your host profile, if you have one, and its gallery and government ID

What we keep

  • Booking and payment records

    Tax and accounting law requires us to keep transaction records for a set period. These are kept without your contact details attached where possible.

  • Reviews you have written

    Reviews stay with the experience so they remain useful to other guests. Your name is removed from them.

  • Records tied to an open dispute or safety report

    Kept until the matter is resolved, then deleted on the same terms as everything else.

Before you delete, please note

  • Deletion is permanent. Your bookings, Journey history and saved experiences cannot be restored afterwards.
  • Withdraw your wallet balance first. Any remaining balance is forfeited when the account is deleted.
  • If you host, cancel or hand over any upcoming experiences before requesting deletion, so guests who have already booked are not left stranded.

For what we collect and why, see the Privacy Policy.